FAQ

FAQ2026-09-07T16:47:35-04:00

Frequently Asked Questions

Are the meetings virtual or in-person?2026-09-07T16:25:52-04:00

Both options are available:

Virtual Groups: Held nearly every night of the week via Zoom, allowing you to join from anywhere in the world.

In-Person Groups: Available for those who prefer to connect with others face-to-face.

Are there geographic restrictions for the public Zoom meetings?2026-09-07T16:27:58-04:00

No. The public virtual groups run nearly every night of the week and are open to anyone, anywhere in the world.

Are there private groups available for government employees?2026-09-07T16:33:18-04:00

Yes, there are private virtual groups specifically designated for Ontario Government employees.

 

Can I attend a meeting just to watch and listen?2026-09-07T16:25:17-04:00

Yes.

Simply being present in the room or on the Zoom call is entirely acceptable.

There is zero pressure to speak if you are not ready.

Observing helps many newcomers realize that they are not alone and that many others are in the exact same boat.

(please do remember, however, that for on-line meetings we required your video to be on, even if you are not sharing)

Do I have to speak or share my story during the meeting?2026-09-07T16:14:40-04:00

No. Sharing is completely optional.

You are welcome to attend just to listen and be around people who understand what you are going through.

Does the organization offer therapy?2026-09-07T16:38:23-04:00

Yes!!

While the main focus is on peer support groups, we offer reasonable cost therapy and free therapy.

For anyone who can afford some cost (usually about $100 per session), we can get you into therapy within a week.

For regular Peer or Peer+ members who are unable to afford any cost, we can assist by offering up to five sessions of therapy with a licenced therapist for free.

Please go to our HELP PAGE for more details.

How can I contact the team directly?2026-09-07T16:39:28-04:00

You can reach out by sending a message through the website’s contact form or by emailing jason@mentalwellness.help

How can I support the mission of Mental Wellness Home?2026-09-07T16:35:46-04:00

We are a community-centric platform supported by sponsors and donors.

If you would like to help us keep our public meetings accessible nearly every night of the week, you can navigate to our Donations link in the menu to contribute financially.

If you would like to facilitate meetings or help out in any other way, please ask the facilitator in your meeting, or email:  jason@mentalwellness.help 

 

How do I find the schedule for the Ontario Government employee groups?2026-09-07T16:33:38-04:00

To get the specific dates and times for these private meetings, you must email VoicesForMentalHealth@ontario.ca.

How do I join a public meeting?2026-09-07T16:27:37-04:00

To attend either a virtual or in-person public group, click the “Connect NOW” link on the website to join the online community, where you can select your preferred meeting and access the necessary links.

Is this website a replacement for psychiatric treatment or therapy?2026-09-07T16:29:36-04:00

No.

Our core focus is community-led peer support.

However, we recognize that peer support works best alongside professional clinical care.

To help you build a comprehensive recovery plan, our Help Page navigates external options for both reasonable cost therapy and free therapy pathways.

What does NOT happen in a support meeting?2026-09-07T16:23:19-04:00

We do not:

• Ask other members questions – if a member wishes to share something they can do so, but we should not ask questions which might force them to disclose things they do not wish to.
• Have conversations – feel free to make friends and have conversations AFTER the group.
• Multitask – the groups are for support, and if others feel you are not paying attention to them it affects the support provided.
• Tell people what they “should” do – none of us is a professional, so we do not tell others what to do.

Remember, for on-line meetings, please keep your video on – it is important that all members feel supported, and a blank screen can make people feel uncomfortable. We recognize that for some it is uncomfortable to be at a meeting on-line and have your camera on, however, please consider how the in person meetings would work: everyone would be seated in a circle looking at each other. The “video on” rule simply mimics that approach for the on-line community.

What happens during a support group meeting?2026-09-07T16:16:31-04:00

Meetings last for approximately one hour.

During this time, you have the opportunity to share how your mental wellness has been affecting you lately.

If you choose to share, you can receive empathy and feedback from other members who have experienced similar challenges.

While structures vary slightly between virtual and in-person settings, a standard meeting follows this general flow:
• Welcome & Grounding: Introduction to the group guidelines and a reminder that privacy is paramount.
• Sharing: Members take turns talking about how their mental wellness has impacted their life recently.
• Empathy & Feedback: If a sharing member requests it, other attendees offer constructive, lived-experience feedback regarding what worked for them in similar situations.

What is the “Leo and Josh” story mentioned on the site?2026-09-07T16:13:23-04:00

Our founder, Jason, got inspiration from a famous scene in the television show The West Wing.

In the clip, a character named Leo supports his colleague, Josh, who is experiencing trauma and anger issues after witnessing a critical crisis.

Leo shares a story about a man who falls into a deep hole and can’t get out, until a friend jumps down into the hole with him because he knows the way out.

That “in the hole together” mentality is exactly how our peer support groups operate.

What is the difference between “sharing” and “feedback”?2026-09-07T16:24:16-04:00

Sharing is your personal time to voice your current struggles or triumphs without interruption.

Feedback is strictly non-judgmental and optional. It is not advice or dynamic counselling; rather, it is a peer stating, “When I had that challenge, I found ‘X’ helped.”

What is the difference between a PEER and PEER+ meeting?2026-09-07T17:10:07-04:00

A PEER meeting is run by someone who has had a mental wellness challenge themselves, has gotten into a better “head space” and is committed to helping others.  They have received training about how to run meetings, and most have Mental Health First Aid training.

A PEER+ meeting is run by a therapist (or therapist-in-training) who has their own lived experience with a mental wellness challenge.  They may bring forward some current research or interventions from their training as an offering to individuals in the group during the feedback time, and members can feel to reach out for additional support if needed.
What is the philosophy behind your approach to peer support?2026-09-07T16:11:01-04:00

Our philosophy is built on the concept of shared lived experience, or “walking a mile in your shoes.”

We believe that clinical treatment is only one part of recovery; connecting with a community of peers who truly understand the day-to-day reality of a wellness challenge provides unique validation, empathy, and hope.

What kind of feedback will I receive?2026-09-07T16:15:27-04:00

Feedback in the groups consists of members sharing what strategies or tools worked for them when they faced a similar situation (e.g., “When I had that challenge, I found ‘X’ helped”), and providing empathy.

What should I do if I am experiencing an immediate mental health crisis?2026-09-07T16:31:09-04:00

While our peer support network is extensive, we do not operate a 24/7 emergency medical hotline.

If you are experiencing thoughts of self-harm or a severe mental health crisis, please bypass the standard meeting sign-ups and immediately click our Urgent Help tab at the top of the homepage for crisis intervention contacts, or call 9-1-1, or 9-8-8.

Who runs Mental Wellness, and why was it started?2026-09-07T16:00:25-04:00

The organization was founded by Jason Balgopal who had personally navigated severe mental health challenges, including deep clinical depression. After finding a path forward through specialized therapy and personal study, Jason launched these groups to fill a critical gap: providing community-based support so no one has to suffer in isolation.

Will my employer know if I attend the Ontario Government employee group?2026-09-07T16:32:56-04:00

No. Privacy is paramount, and these groups are strictly confidential.

Your employer will not know who is attending or what is being discussed.